I was with friends the other night for dinner when the discussion came up around customer service, or lack thereof in some cases. We noted that although the food was really good, the service just wasn’t up to the normal high standard.

‘Disinterested’ at best, rude at worst would be my description.

Almost everyone at the table was able to highlight at least one negative customer service experience that week alone. Of course it has to be said everyone has ‘off’ days and we can all be forgiven for those.

In fact you will nearly always get a second chance if the reverse occurs - the food was not of the normal high standard however the service was very good.

The discussion turned to what is good customer service: 

• Knowing who to call when you have a problem, or just a query, and getting that person on the phone.

• Having someone know your name.

• A smile when you are doing business.

• Having the person do the job correctly – first time.

• Not having to do something that you thought you were paying the service provider to do.

• Not having to rely on points, bonuses or special gifts, to keep my business – the service should be good enough for me to NOT want to go elsewhere. – i.e. Bribery should not be required for good service!

Naturally the lending/banking industry comes to mind in my line of work, and the most common complaint we hear in our office is – “my old bank manager left, and now I have no idea who to contact”.

Without being too immodest, I have built this business on nothing flash – just good old fashioned customer service and common sense.

• The phone rings we answer it.

• You leave a message, we return it,

• You need help, we provide it.

• You don’t know what bank to go to for the best deal – we provide you with options so you can choose what suits you.
So if you are tired of the bank hounding you trying to sell you another product, tie you into a longer period for your lending or just have no idea who to call to discuss what you should do – CALL US and get the customer experience you’ve been looking for and should deservedly expect!